Skinsmonkey API Blog

1. Introduction

At Skinsmonkey API Blog, we strive to ensure complete satisfaction with our services and products. This Refund Policy outlines our guidelines for refunds and returns. By purchasing our services or products, you agree to the terms outlined in this policy.

We value transparency and fairness in our business operations. Our refund policy is designed to provide clear guidance on when and how refunds can be processed while maintaining the quality and integrity of our services.

2. Refund Eligibility

We offer refunds under the following conditions:

• Premium Subscription Services: Refunds for premium subscription services are available within 14 days of purchase if the service has not been substantially utilized. "Substantially utilized" means accessing premium content more than three times or downloading any premium resources.
• Digital Products: Due to the nature of digital products, refunds for e-books, code samples, or other downloadable content are only available if the product is defective or inaccessible. Once successfully downloaded, digital products cannot be refunded.
• API Access Plans: Refunds for API access plans are available within 7 days of purchase if you have not exceeded 10% of the allocated API calls or endpoints. After this period or usage threshold, refunds will be prorated based on unused service.
• Consultation Services: For scheduled consultation services, refunds are available up to 48 hours before the scheduled appointment. Cancellations with less than 48 hours' notice may receive a partial refund of 50% or be offered rescheduling without penalty.

3. Non-Refundable Items

The following items and services are not eligible for refunds:

• Customized development services that have been delivered according to agreed specifications
• API keys that have been activated and used beyond the threshold mentioned above
• Digital products after successful download, unless proven defective
• Subscription services after 14 days of purchase or substantial usage
• Consultation services canceled less than 24 hours before the scheduled time

4. Refund Process

To request a refund, please follow these steps:

1. Submit a Request: Contact our customer support team by emailing refunds@skinsmonkey-api-blog.com with the subject line "Refund Request"
2. Provide Information: Include your order number, the date of purchase, product/service purchased, and reason for requesting a refund
3. Documentation: If applicable, provide any relevant documentation or evidence supporting your refund request (e.g., screenshots of errors, service unavailability logs)
4. Verification: Our team will review your request and verify your purchase details and usage history
5. Decision: You will receive a decision regarding your refund request within 3-5 business days

For expedited refund requests, you may also contact our customer service team directly at +448175696990 during business hours (Monday to Friday, 9 AM to 5 PM GMT).

5. Refund Timeframes

Once a refund is approved, the processing time depends on the original payment method:

• Credit Card Payments: Refunds typically appear on your statement within 5-10 business days
• PayPal Payments: Refunds are usually processed within 3-5 business days
• Bank Transfers: Refunds may take 7-14 business days to process
• Cryptocurrency Payments: Refunds for cryptocurrency payments will be processed at the current exchange rate and may take up to 10 business days

Please note that while we process refunds promptly on our end, the actual timing of when you see the refund in your account depends on your financial institution or payment provider.

6. Partial Refunds

In some cases, we may issue partial refunds:

• For subscription services that have been partially used, refunds will be prorated based on the unused portion
• For API access plans, refunds will be calculated based on the percentage of unused API calls or the remaining subscription period, whichever results in a lower refund amount
• For bundled products or services, refunds may be adjusted to account for any components that have been used or accessed

The amount of the partial refund will be clearly communicated to you before processing.

7. Refunds for Service Interruptions

In the event of significant service interruptions or technical issues on our part:

• For interruptions lasting less than 24 hours, we typically offer service credits or extended subscription periods rather than monetary refunds
• For interruptions exceeding 24 hours, you may be eligible for a prorated refund for the affected period
• For persistent issues that significantly impact the usability of our services, we may offer full refunds at our discretion

All service interruption refunds will be evaluated on a case-by-case basis, considering the nature and duration of the issue.

8. Special Circumstances

We understand that special circumstances may arise. In cases of:

• Account Termination: If we terminate your account due to violations of our Terms of Service, no refunds will be issued
• Fraud or Chargebacks: Fraudulent activity or unauthorized chargebacks will result in account termination without refund and may lead to legal action
• Force Majeure: In cases of events beyond our reasonable control (natural disasters, etc.), refund decisions will be made on a case-by-case basis

9. Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

10. Contact Information

If you have any questions about our Refund Policy, please contact us at:

Email: refunds@skinsmonkey-api-blog.com or info@skinsmonkey-api-blog.com

Phone: +448175696990

Address: 915 Butler Estate Whitestad HA3 7SF